Frequently Asked Questions
Do you ship internationally?
While we are always excited to help new customers, we do not yet offer shipping to addresses outside the US. If you are located outside of the United States and have questions about any of these policies, please email us at info@poolinco.com
Do you ship to Hawaii and Alaska?
We aren't currently able to ship to Hawaii or Alaska. We apologize for the inconvenience.How do I know if a product is in stock?
In-stock products will show a green In Stock message just below the price on the product page, along with an estimate on when you would receive your product if ordered today. Products not in stock will show an estimate on how long it will take to order and ship your product. Almost everything on Poolinco is in stock and ready to ship out, and even the products not in stock will usually ship out within 2-12 business days. For our full shipping details, check our Shipping Rates & Policies page.How do I return something?
If you need to return a purchase, Poolinco tries to make it easy. Fill out our quick form and our customer care representatives will be in touch to get your return going. For the quick form and full details, check out our Returns Policy Page . If you need more help, feel free to give us a call at 1-713-909-4696.
How do I track my order?
After your order is processed, we'll email you tracking information so you can follow your order's shipment and delivery. In addition, you can always check current tracking information (if available) in the My Account section of our website. If you haven't received tracking information within a few days of your order, or need to change delivery, give us a call at 1-713-909-4696!