FAQ

Frequently Asked Questions

While we are always excited to help new customers, we do not yet offer shipping to addresses outside the US. If you are located outside of the United States and have questions about any of these policies, please email us at info@poolinco.com
We aren't currently able to ship to Hawaii or Alaska. We apologize for the inconvenience.
In-stock products will show a green In Stock message just below the price on the product page, along with an estimate on when you would receive your product if ordered today. Products not in stock will show an estimate on how long it will take to order and ship your product. Almost everything on Poolinco is in stock and ready to ship out, and even the products not in stock will usually ship out within 2-12 business days. For our full shipping details, check our Shipping Rates & Policies page.
If you need to return a purchase, Poolinco tries to make it easy. Fill out our quick form and our customer care representatives will be in touch to get your return going. For the quick form and full details, check out our Returns Policy Page . If you need more help, feel free to give us a call at 1-713-909-4696.
After your order is processed, we'll email you tracking information so you can follow your order's shipment and delivery. In addition, you can always check current tracking information (if available) in the My Account section of our website. If you haven't received tracking information within a few days of your order, or need to change delivery, give us a call at 1-713-909-4696!
Standard Ground Shipping can take up to seven (7) business days. Most products on Poolinco let you know what day will be the latest you can expect your product (we're usually faster!), just below the price on the product page. Some products have to be ordered from the manufacturer, and will be listed as shipping out in 2-12 business days. No matter what, we'll email you shipping and tracking information after you place your order. If you need your product faster, expedited shipping is usually available. Just give us a call at 1-713-909-4696!
Live in the contiguous United States? Standard shipping on all orders over $500 is free! Freight items may incur an additional shipping charge. For full details, including expedited shipping and shipping outside the continental US,
We ship products from our warehouses on Monday - Friday normally. Our warehouse will not ship on any day recognized by FedEx or UPS as a holiday.
All orders ship from one of a handful of warehouses spread throughout the country. We do utilize the closest warehouse to you, that has the item in stock, to ensure your order arrives as quickly as possible. Whether you live on the West or East coast, we do have a warehouse nearby.